Abstract:
The formulation of air quality management objectives requires the support of science and technology, but also cannot be separated from the basis provided by the public's personal feelings. Public satisfaction with air quality is an important indicator reflecting the results of environmental management, and it is also one of the important indicators in the quantitative assessment of comprehensive urban environmental improvement. In order to accurately grasp the actual feelings of the public about the state of urban air environment in China and objectively reflect the progress and problems in air environment management, this study uses a comprehensive method based on hierarchical analysis, questionnaire survey, model construction, entropy value method and attitude quantification method to construct an Air Environmental Quality Satisfaction Index (AEQS) and air quality public satisfaction evaluation index system, and the analysis and application of the model and index system were carried out with the national public air quality satisfaction field survey from 31 provincial administrations (excluding Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan Province). The AEQS consists of six dimensions: public perceived quality, perceived value, public expectation, direct satisfaction, public negative and public trust. The air quality public satisfaction evaluation index system uses 6 factors such as perceived quality as the criterion layer and 19 factors such as public concern about air quality in the place where they live as the indicator layer. Our results shows that: (1) The reliability and validity tests of the survey data are good, indicating that the index system has good scientificity. (2) The national air quality public satisfaction index is 73.77 points, which reaches a relatively satisfactory level. (3) The public's intuitive overall satisfaction with the government's air quality management and the overall satisfaction with the government's investment in air quality improvement have the greatest influence on the public satisfaction with air quality. (4) The importance-satisfaction of indicators (IPA) analysis indicates that the government supplementing personal travel and health protection information in the disclosure of air quality-related information, reducing personal economic expenditure caused by air pollution, and taking into account the public's daily life in the formulation of relevant policies and measures are important strategies to improve public satisfaction with air quality.