基于问卷的空气质量公众满意度模型和评价指标体系构建

Construction of Air Quality Public Satisfaction Model and Evaluation Index System Based on Questionnaire

  • 摘要: 公众对于空气质量的满意度是体现环境治理成果的重要指标,为准确把握我国公众对城市空气环境状况的实际感受,客观反映空气环境治理方面取得的进展和存在的问题,基于层次分析法,采用问卷调查、模型构建、熵值法和态度量化法等综合方法,构建空气质量公众满意度指数(Air Environmental Quality Satisfaction Index, 简称“AEQS”)模型和空气质量公众满意度评价指标体系,并以我国31个省份公众空气质量满意度问卷调查,开展模型与指标体系的分析与应用. 结果表明:①此次调查数据的信度和效度检验结果均较好,说明指标体系具有较好的科学性. ②全国空气质量公众满意度指数为73.77分,达到比较满意. ③空气质量公众满意度与PM2.5浓度、PM10浓度和AQI均无显著性相关. 政府空气质量管理满意度和空气质量改善政府投入满意度对空气质量公众满意度的影响较大. ④指标重要性-满意度(IPA)分析表明,政府在公开空气质量相关信息中补充个人出行和健康防护信息、降低空气污染造成的个人经济支出、制定相关政策措施中兼顾公众的日常生活等是提高公众空气质量满意度的重要策略. 研究显示,AEQS模型和评价指标体系具有较好的科学性,政府空气质量管理满意度和空气质量改善政府投入满意度是影响公众满意度的重要因素,未来我国在环境治理政策定制中,应加强对空气质量管理对日常生活影响和公众应对空气污染经济支出的重视.

     

    Abstract: The public′s satisfaction with air quality is an important indicator of environmental governance achievements. In order to accurately grasp the actual feelings of the Chinese public towards the state of air environment and objectively reflect the progress and problems in air environmental management, an air environmental quality satisfaction index (AEQS) model and an air quality public satisfaction evaluation index system were established based on analytic hierarchy process and comprehensive methods such as questionnaire survey, model construction, entropy method and attitude quantification method. A questionnaire survey on public air quality satisfaction was conducted in 31 provinces, and the AEQS model and evaluation index system were assessed and applied. Our results show that: (1) The reliability and validity tests of the survey data are good, indicating that the index system has a good scientific validity. (2) The national public satisfaction index of air quality is 73.77 points, which reaches a relatively satisfactory level. (3) Air environmental quality satisfaction is not significantly correlated with PM2.5, PM10 concentration and AQI. The public satisfaction index of air quality was most influenced by satisfaction with government management to air quality and satisfaction with government investment in air quality improvement. (4) The analysis of importance-satisfaction of indicators (IPA) indicates that the public satisfaction index of air quality can be improved by the important strategies, such as government supplementing personal travel and health protection information in the disclosure of air quality-related information, reducing personal economic expenditure caused by air pollution, and taking into account the public′s daily life when formulating relevant policies. Overall, the AEQS model and evaluation index system have good scientific quality. The satisfaction with the government air quality management and satisfaction with the government investment in air quality improvement are important factors affecting public satisfaction. In the future, China should pay more attention to the impact of air quality management on daily life and the public′s economic expenditures to deal with air pollution in the customization of environmental governance policies.

     

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